Jackpot Go FAQ: Find the Answer You Need

Our review process is generally completed within 1 day. However, the processing time for the bank system to release funds may vary. Therefore, the actual time for redemption may be faster or slower than expected, and is not fixed.

The redemption review is usually completed within 1 business day(no more than 3 business days) but usually takes less time.

Our review process is generally completed within 1 day. However, the processing time for the bank system to release funds may vary. Therefore, the actual time for redemption may be faster or slower than expected and is not fixed.

We receive a large number of redemption requests received every second, and they are reviewed in the order of submission. Even if there is only a few seconds of difference between your requests, other players’ submissions may come in between, causing a difference in review times.

If your redemption is still under review, you can contact the support team to cancel it.

For the safety of your game account and your funds, please contact our support team. They will verify your identity and assist you.

There could be many reasons for this. You may not have passed the verification process, or there might be perceived risks associated with your bank accounts. In such cases, please reach out to our support team by tapping “Contact Us,” and they will provide assistance.

Yes. It will affect the redemption review process, time, and result. Therefore, if your verification has failed, please contact our support team for assistance as soon as possible.

As a responsible app, we are committed to protecting our users' assets from illegal activities and safeguarding our platform from malicious attacks. Our primary goals are: -Ensuring real-person participation: We implement measures to verify that only real people are playing our games. -Verifying user location and fulfilling compliance obligations: We confirm that all users are accessing the app from legitimate locations and adhering to our Terms and Conditions. -Preventing money-laundering crimes: We take proactive steps to deter and prevent money laundering and other financial crimes. -Protecting users' privacy: We prioritize users' privacy and data protection. During the verification process, we only store the results of player identity verification and do not collect or retain any personal information.

If the page shows "passed" or "completed", you can submit the redemption request immediately. If it fails, you can try again after a few hours.

Redemptions are usually completed within 1 business day(no more than 3 business days), but they may sometimes be processed even faster.

Without verification, you may be unable to make any purchases or redemptions. Additionally, your game account may become inaccessible after a period of time. If you have concerns about security, rest assured that we will not use your information for any other purposes.

Please contact our support team.

You can contact the support team for assistance.

To protect our users' assets and game accounts from illegal activities, we kindly ask all our players to complete their verification

If your purchase failed, there could be several reasons for this: 1. Insufficient balance on your credit card or other payment accounts. 2. Network connectivity issues that resulted in the payment failure. 3. The acquiring bank rejected your payment.

Please wait for at least 10 minutes, then reopen the game to check if the GC and SC were not added to your account. Also, check if you have received an email with the subject, "Purchase Success" in your registration email. If neither occurred, you can try making the purchase again.

There may have been a network issue at the time of purchase which caused one of the purchases to prompt "payment failure" even though it was successful. The GC and SC should still be credited to your game account after the "Purchase Failed" notification. Also, you should receive an email with the subject, "Purchase Success." If you don’t want the GC and SC and wish to request a refund, you can contact our support team to submit a refund request, as long as you haven’t used them.

If you saw the "purchase successful" notification but your game account hasn’t been credited, please provide the support team with the deduction information (including the exact time, transaction ID, and payment method) along with the relevant screenshots for further investigation.

You can directly modify your card information on the purchase page.

Once your friend joins using your invite link or code, both of you will instantly receive 1 Spin. You can use this spin on the reward wheel to win up to 200.00 SC instantly!

You can earn tiered rewards based on your friend's purchase amount, up to 80.00 SC per friend. The tiers are: Purchase reaches $10.00 $——$ Reward SC 5.00 Purchase reaches $50.00 $——$ Reward SC 10.00 Purchase reaches $100.00 $——$ Reward SC 15.00 Purchase reaches $500.00 $——$ Reward SC 50.00

"Total invitations" counts everyone who registered via your link. "Qualified invitees" are those who have met specific criteria (such as account verification or a minimum purchase). Only qualified invitees contribute to your ongoing purchase rewards.

You have three options: 1. Have your friend scan your QR Code. 2. Copy and share your unique Invitation Code. 3. Click "SHARE MY LINK" to send your referral link directly via social platforms.

We highly recommend players use an "Invitation Code" for binding. This is the most reliable method to ensure the system accurately records your referral relationship.

Don't worry! Your invited friends can still bind their account using your code within 72 hours of successful registration. After 72 hours, the binding option will expire, so please remind your friends to complete this step promptly.

Q1. How do I join the Mega Jackpots event? Tap JOIN JACKPOT inside the event or the upper banner of Mega Jackpot in any slots game. From then on, every SC spin you make contributes a small portion to the jackpot pools. You only need to join once. Q2. How do I opt out the Jackpots event? Tap OPT OUT. Your Jackpot spins will stop contributing to the pools, and you'll no longer be eligible to win a jackpot in the Mega Jackpots event. You can join or leave anytime, as often as you like — there's no cooldown. Note: contributions already made to the pool are not refunded, since they count as participation. Q3. Can I still play the slot if I don't want to contribute to the jackpot? Yes! Opt out and keep playing as normal. Your regular slot wins are completely unaffected — you just won't be participating in the Mega Jackpots event.

Q1. When does each jackpot drop? - MINI: guaranteed to drop within about 30 seconds - HOURLY: guaranteed within 1 hour - DAILY: guaranteed within a few hours - MEGA: drops at a random moment before its countdown ends Q2. Why did the MEGA amount suddenly drop / reset? That means someone just won it! After a jackpot is won, the pool resets to its base value and starts growing again. Check the MEGA tab on the RECORD page to see the winning record. Q3. Where does my contribution go? Each SC spin's contribution is split across the pools by a fixed ratio: MINI 46% / HOURLY 22% / DAILY 14% / MEGA 3% / base pool 10%. That's why smaller jackpots drop often while the MEGA grows slowly into a huge prize. Q4. The countdown ended but no jackpot was awarded? If the countdown ended and the amount reset, the jackpot was already won during that period. Check the RECORD page for the winner and amount.

Q1. Can I change my bet amount anytime? Yes — change it anytime before your next spin (e.g. 0.1 / 0.2/0.3/0.5 / 0.7/1.0 SC), and it takes effect immediately.

Q1. I won a jackpot but didn't receive my SC! Check your MY WINS page first. If it shows your Player ID, the prize was automatically credited to your SC balance — no manual claim needed. If it shows your Player ID but your balance didn't change, take a screenshot of the MY WINS page and contact support with the time of the win. Q2. Where can I see my winning history? On the MY WINS page — your total won, total number of wins, biggest single win, and most recent win. You can filter by ALL / MINI / HOURLY / DAILY / MEGA. Q3. What's the difference between RECORD and MY WINS? - RECORD: wins across all players (today's total won, total win count, and biggest win site-wide) - MY WINS: only your own winning records Q4. My game disconnected right when I won. Did I lose my prize? No — jackpot wins are settled on the server, so a disconnection doesn't affect the payout. Log back in and check the MY WINS page; if it shows your Player ID, your prize is already in your account.

Event start and end times follow the countdown shown on the event main page. Daily reset happens at 00:00 (UTC-8) for Check-in, Slots Drop, Store Bonus, and Halloween Offer.

How do I get Pumpkin Tokens? Is there a daily cap? There are 5 ways: 1. Daily Check-in: 1 per day, randomly 1–2 tokens; 2. Slots Drop: Up to 5 per day; 3. Store Bonus: Up to 3 qualifying purchases per day, 1–3 tokens each based on the Store Purchase. 4. Halloween Offer: 1 purchase per day, random 3–5 tokens; 5. Pumpkin Door: Land on a Pumpkin Door for a random tokens (up to 2).

Pumpkin Tokens are valid only during this event, they cannot be transferred, and cannot be exchanged for SC/GC. Any unused tokens will expire when the event ends — please spend them in time.

No. Tokens carry over across days. The daily reset only refreshes the daily progress of Check-in / Slots / Store / Offer. Tokens you've already earned stay in your balance until the event ends.

Please check: 1. Refresh the event page with a stable network; 2. Slots Drop: only pays out when you return to the lobby from a machine. GC mode and Jackpot event bets do not count; 3. Store Bonus: only applies to qualifying items marked with a pumpkin icon; Partial payments do not grant tokens, so please make sure your card balance is enough; 4. Still missing? Contact support with your order ID or a screenshot.

No. Only the door Zeus finally stops on is opened and rewarded. Doors passed along the way do not trigger anything.

No. Rewards are granted by the server the moment the ROLL resolves, regardless of whether the animation finishes. You can review your history in Records after re-login.

It is usually caused by a network error, and it will not deduct the balance. For a better gaming experience, please avoid using the public networks and ensure you enter the game with a stable connection.

The Total Win represents all winnings during the entire free spins period. If your free spins are completed multiple times, you can add up the wins from each round to get the Total Win. If you have further concerns, please contact our support team.

You can contact the support team for assistance.

When the system detects an abnormality in your game account, it will automatically freeze your game account to protect your game assets. You can contact the support team for more details.

Our game does not support players with multiple accounts.

You can contact the support team.

When the system detects the abnormality in your game account, to protect the safety of the game account and property, it will freeze your game account automatically. You can contact the support team for details.

Please kindly note: Once the game account is deleted, it cannot be retrieved. If you need to leave our game for a while for some reason, you can choose to restrict your game account, then you cannot log in to the game but you can keep the account and contact us anytime. If you confirm to delete or restrict your game account, please contact our support team.