There could be many reasons for this. You may not have passed the verification process, or there might be perceived risks associated with your bank accounts. In such cases, please reach out to our support team by tapping “Contact Us,” and they will provide assistance.

When the system detects an abnormality in your game account, it will automatically freeze your game account to protect your game assets. You can contact the support team for more details.

You can contact the support team for assistance.

The Total Win represents all winnings during the entire free spins period. If your free spins are completed multiple times, you can add up the wins from each round to get the Total Win. If you have further concerns, please contact our support team.

It is usually caused by a network error, and it will not deduct the balance. For a better gaming experience, please avoid using the public networks and ensure you enter the game with a stable connection.

You can directly modify your card information on the purchase page.

If you saw the "purchase successful" notification but your game account hasn’t been credited, please provide the support team with the deduction information (including the exact time, transaction ID, and payment method) along with the relevant screenshots for further investigation.